Booking & Delivery Policy
Thank you for choosing Billoo Travels Services Pvt Ltd for your travel needs. Please review our Booking & Delivery Policy carefully:
Booking Confirmation:
Once you book your tour package, you will receive a confirmation through Email, WhatsApp message, and a phone call within 24 hours.
Delivery of Travel Documents:
All necessary documents, including itineraries, digital vouchers, tickets, and booking details, will be provided digitally through Email and WhatsApp.
Physical delivery of documents is available upon customer request and based on customer priority.
Customers can choose to present digital documents or printed versions when utilizing services.
Cancellation & Refund Policy
At Billoo Travels Services Pvt Ltd, we understand that plans may change. Our Cancellation & Refund Policy is designed to offer clarity and fairness:
Cancellation Conditions:
Cancellations are accepted if requested at least 48 hours before the scheduled departure date.
Cancellation Process:
To request a cancellation, please contact us via Email, WhatsApp message, or Phone call. All three methods are accepted and valid.
Refund Policy:
Refund amounts may vary based on the specific tour package or service booked. Detailed cancellation and refund conditions for each specific service/package will be clearly communicated to customers via email or displayed in an “I Agree” dialogue box during booking confirmation.
Refunds will be processed within 7 to 14 working days after approval.
Refunds will be returned to the original method of payment used during booking.
Non-refundable Services:
Certain special or promotional tour packages/services might not be eligible for refunds or cancellations. Any such restrictions will be clearly stated at the time of booking.
